Warranty Policy

KODAK Storage Product Warranty Policy

Document Version: V 1.0 — Kodak Storage Indonesia (PT Lixa Teknologi Indonesia)

Thank you for purchasing KODAK products (hereinafter referred to as the "Product"). KODAK appreciates your patronage and is committed to providing you with the highest quality service. PT Lixa Teknologi Indonesia is the official distributor of Kodak Storage products in Indonesia. Before using the product provided by the company, please carefully review the following terms and conditions. By using the product, you agree to the terms and conditions of this KODAK Limited Warranty Statement (hereinafter referred to as the "Agreement").

A. USB Flash Drive Warranty Policy

KODAK warrants to the purchaser of the flash drive product (in its original sealed packaging) (hereinafter referred to as "You") that, subject to the following conditions, this product will be free from any defects in materials and workmanship for the duration of the Limited Warranty Period (the duration of which is specified in the "Limited Warranty Conditions" section of this agreement), commencing from the date of purchase of the product in its original sealed packaging, as evidenced by a valid proof of purchase.

B. SD/Micro SD Card Warranty Policy

KODAK warrants to the purchaser of the SD/Micro SD card product (in its original sealed packaging) (hereinafter referred to as "You") that, subject to the following conditions, this product will be free from any defects in materials and workmanship for the duration of the Limited Warranty Period (the duration of which is specified in the "Limited Warranty Conditions" section of this agreement), commencing from the date of purchase of the product in its original sealed packaging, as evidenced by a valid proof of purchase.

C. Portable SSD Warranty Policy

KODAK warrants to the purchaser of the PSSD product (in its original sealed packaging) (hereinafter referred to as "You") that, subject to the following conditions, this product will be free from any defects in materials and workmanship for the duration of the Limited Warranty Period (the duration of which is specified in the "Limited Warranty Conditions" section of this agreement), commencing from the date of purchase of the product in its original sealed packaging, as evidenced by a valid proof of purchase.

D. SSD Warranty Policy

KODAK warrants to the purchaser of the SSD product (in its original sealed packaging) (hereinafter referred to as "You") that, subject to the following conditions, this product will be free from any defects in materials and workmanship for the duration of the Limited Warranty Period (the duration of which is specified in the "Limited Warranty Conditions" section of this agreement), commencing from the date of purchase of the product in its original sealed packaging, as evidenced by a valid proof of purchase.

E. Portable HDD Warranty Policy

KODAK warrants to the purchaser of the PHDD product (in its original sealed packaging) (hereinafter referred to as "You") that, subject to the following conditions, this product will be free from any defects in materials and workmanship for the duration of the Limited Warranty Period (the duration of which is specified in the "Limited Warranty Conditions" section of this agreement), commencing from the date of purchase of the product in its original sealed packaging, as evidenced by a valid proof of purchase.

F. DDR Memory Module Warranty Policy

KODAK warrants to the purchaser of the DDR memory module product (in its original sealed packaging) (hereinafter referred to as "You") that, subject to the following conditions, this product will be free from any defects in materials and workmanship for the duration of the Limited Warranty Period (the duration of which is specified in the "Limited Warranty Conditions" section of this agreement), commencing from the date of purchase of the product in its original sealed packaging, as evidenced by a valid proof of purchase.

G. HUB Docking Station/Card Reader/Enclosure Warranty Policy

KODAK warrants to the purchaser of the HUB docking station/Card reader/Enclosure product (in its original sealed packaging) (hereinafter referred to as "You") that, subject to the following conditions, this product will be free from any defects in materials and workmanship for the duration of the Limited Warranty Period (the duration of which is specified in the "Limited Warranty Conditions" section of this agreement), commencing from the date of purchase of the product in its original sealed packaging, as evidenced by a valid proof of purchase.

Warranty policy details for products such as flash drives, SD/MSD cards, portable solid-state drives, portable hard drives, DDR memory modules, docking stations, etc
  1. Within seven (7) days of purchase, if a performance failure occurs, the consumer may choose to return, exchange, or repair the product.
  2. From the eighth (8th) to the fifteenth (15th) day after purchase, if a performance failure occurs, the consumer may choose to exchange or repair the product. For exchanges, the consumer shall receive a product of the same model and specifications. If the same model is no longer in production, the consumer shall receive a replacement product of the same brand with equal or superior performance.
  3. The limited warranty conditions for flash drives, SD/MSD cards, portable solid-state drives, portable hard drives, DDR memory modules, and docking stations are subject to the expiration date, and consumers enjoy free repair services.
  4. After two repairs, if it still cannot be used normally, a product of the same model and specification should be replaced free of charge. If production is stopped, a product of the same brand with performance no lower than that of the original product should be replaced.
  5. If the conditions for exchange are met, consumers have the right to request a free return if the seller has neither a product of the same model and specifications nor any product of the same brand with performance equivalent to the original.
  6. All express/logistics fees incurred from the above-mentioned returns and exchanges shall be borne entirely by the purchaser.
Detailed warranty policy for SSD products
  1. Within seven (7) days of purchase, if a performance failure occurs, the consumer may choose to return, exchange, or repair the product.
  2. From the eighth (8th) to the fifteenth (15th) day after purchase, if a performance failure occurs, the consumer may choose to exchange or repair the product. For exchanges, the consumer shall receive a product of the same model and specifications. If the same model is no longer in production, the consumer shall receive a replacement product of the same brand with equal or superior performance.
  3. The limited warranty conditions for SSD are subject to the warranty period, and consumers are entitled to free repair services.
  4. After two repairs, if it still cannot be used normally, a product of the same model and specification should be replaced free of charge. If production is stopped, a product of the same brand with performance no lower than that of the original product should be replaced.
  5. If the conditions for exchange are met, consumers have the right to request a free return if the same specification merchant has neither the same model nor any products of the same brand with performance inferior to the original.
  6. All express/logistics fees incurred from the above-mentioned returns and exchanges shall be borne entirely by the purchaser.

Remedies Provided by KODAK

If KODAK confirms that the Product has defects in materials or workmanship under normal usage conditions and does not conform to published specifications, KODAK will, at its sole discretion, provide one of the following remedies to the original purchaser during the warranty period, subject to the terms and exclusions herein:

Repair your product or replace it with a brand new or refurbished product that has no less capacity and functionality than the original one. Products that have been repaired and tested and comply with KODAK specifications. The warranty period for the repaired or replaced product will be determined by the longer of the following two items: the remaining days of the original warranty period or ninety (90) days. After the product replacement is processed, the products you send for repair will not be returned to you. However, if it is diagnosed as NTF (no fault), your product will be returned to you.

You should always back up important data. This warranty is only provided to you and cannot be transferred. KODAK reserves the final right of interpretation of the warranty statement.

H. Limited Warranty Conditions (period)

NO. Product Type Warranty period
1 USB Flash Drive Three year
2 SD/MSD Memory card
3 PSSD (Portable Solid State Disk)
4 PHDD (Portable Hard Drive)
5 Internal SSD
6 HUB Docking Station / Card Reader / Enclosure
7 DDR Memory Module

I. The Scope of Limited Warranty

This warranty does not cover: (i) Failing to use this product in accordance with any accompanying instructions; (ii) This product is not used for the intended function and environment; (iii) Any malfunction or defect caused by the use of third-party products, software or components (whether authorized or not); (iv) Any malfunction or defect caused by improper installation or testing, incorrect use, negligence, unauthorized repair, modification, accident or other external reasons; Or any other circumstances in which KODAK confirms that you have violated this agreement.

You confirm and agree that this product is not designed for use in the following fields and should not be used in such a way: including but not limited to life support systems, emergency care, medical/safety equipment or other applications where product failure may pose a threat to life, personal or physical injury, nor is it applicable to any military or defensive applications or government procurement that may be subject to special terms or regulations. Therefore, KODAK shall not be held responsible for any losses resulting from or in connection with the use of this product for the above purposes. You shall bear all risks associated with the use of this product on your own.

KODAK's warranty does not cover all costs and expenses related to major overhauls/assemblies and data recovery of SSD/PSSD/PHDD during repair or replacement. KODAK's warranty does not cover products that are improperly packaged, deformed or physically damaged at the time of receipt. The products should be carefully inspected upon receipt. You can refer to the incomplete example table listed below regarding warranty exclusions:

  • Improper packaging or transportation caused by the customer or a third party entrusted by it, including the use of substandard containers;
  • The product may deform, change shape or suffer other physical damages, including but not limited to deep scratches;
  • Any KODAK label or barcode of the product has fallen off, or has been replaced or modified;
  • The outer covers of the USB Flash Drive (UFD)/SSD/PSSD/PHDD have been opened;
  • The tape or serial number has been tampered with or missing;
  • The original product packaging is missing or does not match, including packaging without a KODAK label or barcode.
The following circumstances are not covered by the warranty:
  1. Exceeding the limited warranty period
  2. Where there is no warranty card or valid invoice/proof of purchase
  3. The contents of the warranty card do not match or are altered from the physical product label
  4. The original product packaging is missing or does not match, including packaging without a KODAK label or barcode
  5. Damage caused by failure to use, maintain or service the product in accordance with the requirements of the product manual
  6. Damage caused by disassembly by an unauthorized repairman
  7. Damage caused by force majeure
  8. Damage caused by improper use by the user (such as dropping, squeezing, liquid ingress, etc.)

J. Warranty Limitations and Liability

In addition to the express warranties mentioned herein, KODAK disclaims any other express or implied warranties, including but not limited to any implied warranties of merchantability or fitness for a particular purpose, as well as any implied warranties of non-infringement, any trade practices or trade conventions. All express and implied warranties are limited and are provided only during the limited warranty period.

This agreement encompasses all the responsibilities that KODAK should bear, as well as all the compensation you may receive in the event of a violation of this agreement. Under no circumstances shall KODAK, its suppliers or any affiliates be liable for any indirect, consequential, incidental or special damages, or any loss of property or any loss of data or documents, even if KODAK has been advised in advance of the possibility of such damages and that no limited compensation can achieve its primary purpose. Under no circumstances will KODAK's compensation amount exceed the amount you paid when purchasing this product. To the fullest extent permitted by applicable law, all the above restrictive and exclusionary provisions shall apply.

K. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute, controversy or claim arising from or in connection with this Agreement (including its existence, validity or termination) shall first be settled amicably through deliberation. If no settlement is reached through deliberation, the dispute shall be settled through the Indonesian National Board of Arbitration (Badan Arbitrase Nasional Indonesia/BANI) in accordance with its rules and procedures, seated in Jakarta and conducted in the Indonesian language. The arbitral award shall be final and binding on the parties, and all arbitration proceedings shall be kept confidential except as required to be disclosed. This provision does not reduce consumers' rights under the applicable laws and regulations, including Law No. 8 of 1999 on Consumer Protection.